Refund Policy
Last updated: August 2026
This policy applies to subscriptions and traffic packages purchased through the BbsVPN user panel. It explains the refund window, review scope, required information, and return method. Before submitting a request, confirm the order status, payment channel, and traffic usage. This service reviews refund requests against order records, account activity, and the Terms of Use.
Refund Window and Eligibility
A full, no-questions-asked refund may be requested within 30 days of the first payment. The refund window begins when the first payment order is completed. No specific reason is required during this window, but applicants must provide enough information to identify the order and payment record, so payment ownership can be verified and duplicate processing prevented.
This commitment applies to the first payment order. Renewals, repeat purchases, plan upgrades, and separately purchased traffic packages do not automatically count as a new first payment. Monthly subscription traffic resets each month on the activation date; when an upgrade occurs mid-cycle, the price difference is calculated based on the remaining days. Upgrade-related refund requests are reviewed together with the original order, upgrade record, and remaining service status.
When You Can Submit a Request
Users whose first payment falls within the refund window may submit a refund request through the user panel. If the experience does not meet expectations because of client configuration, route selection, regional differences among target websites, or the local network environment, technical assistance may be requested first. Whether to troubleshoot first is up to the user and does not affect the right to submit a request during the refund window.
If an order was paid twice, payment was completed but the subscription status did not update correctly, or the plan shown in the account does not match the paid order, submit a ticket with the details. After verification, this service will correct the service status or process a refund when the issue is confirmed as an order-processing error.
Cases Not Covered or Requiring Further Review
Orders outside the refund window, orders that are not the first payment, and accounts that have exceeded the traffic included with the purchased monthly subscription are not covered by the first-payment full refund commitment. Separately purchased traffic packages remain available until used and never expire. If a traffic package has already been consumed, the request must be reviewed against actual usage records; used traffic cannot be restored to an unused state.
If an account resells subscriptions, shares access credentials, interferes with route operations, uses the service for unlawful activity, or otherwise violates the Terms of Use, this service may pause refund processing while the relevant records are checked. An order subject to a dispute, reversal, or duplicate refund initiated through the payment channel must also wait until the channel status is clear, preventing the same amount from being returned twice.
Application Process and Required Information
Refund requests must be submitted through the ticket function in the user panel. Include the username, the order identifier for the requested refund, the payment channel, payment records or transaction proof, and a brief explanation that helps verify the order status. BbsVPN registration requires no email address; a username and password are sufficient. Applicants should therefore keep their username and login credentials secure.
After submitting the request, retain the original order and payment records and monitor the ticket for replies. If information is insufficient, this service may request additional materials that can be used to verify the transaction. To protect account and payment security, do not disclose your password, complete access credentials, or other unnecessary information on public pages.
Go to the user panel to submit a ticket
Review, Return Method, and Settlement Time
Once approved, refunds are generally returned through the original payment channel. Orders paid through Alipay or WeChat Pay are returned through the original channel based on the corresponding transaction record. After the payment channel begins processing the refund, the actual settlement time depends on the channel, account status, and its settlement procedures. BbsVPN makes no additional promise about a fixed settlement time.
If the original payment channel cannot receive the refund, the applicant must cooperate through the ticket to verify payment ownership. This service will then explain the available handling method. Once a refund is completed, the related subscription benefits, remaining traffic, and service status associated with the order may be adjusted accordingly.
USDT and Special Order Handling
USDT payments are on-chain transactions and cannot follow the original-channel return process used by Alipay or WeChat Pay. Applicants must provide a transaction record matching the original payment and confirm the wallet information for receiving the refund in the ticket. Check the network type and address before submitting; after an on-chain refund is sent, confirmation progress depends on the relevant network status.
For special cases such as merged orders, plan upgrades, abnormal payment status, or unavailable refund channels, this service uses the order records and payment proof in the user panel for verification. If this policy differs from the instructions shown on a specific order page, the actual order status and the refund window stated in this policy prevail.